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For companies with Genetec-powered security systems at multiple facilities, Vigil Managed Services helps you inexpensively outsource the oversight and performance of everyday tasks.

How It Works.

Vigil is given secure remote access to each Genetec server at your remote facilities. 

We connect each of these remote servers to a single parent server, which is securely hosted by Vigil. This is known as federation.

We grant access to the federated server to you and any other coworkers.

You gain easy visibility to all facilities. Vigil staff operate and manage the remote Genetec servers.

Multisite View.


See any combination of camera views at any of your company sites, all at once on a single computer screen or mobile device.


No more remote logging into each site.


One login, one customizable dashboard.

Daily Camera Health Checks.


Vigil operators will verify that each of your cameras is working as intended, performing daily checks for technical operation, focus, resolution, and field of view. We also verify server operation, for a higher level of system uptime. 

That's one less job for your managers in the field, and less chance of missing important video evidence.

End User Management.


If your company uses card access control, your named Vigil rep can promptly modify, add, or remove login credentials for any of your facilities. Vigil can also configure your access control system to permit user identities and roles to gain access to certain interior zones.

Professional video evidence handling.


Potential liability events should be handled consistently and quickly. Get the control you need over these matters.


Vigil reps can quickly find and retrieve video evidence, and distribute it in an auditable and secure manner to your colleagues and law enforcement.

Ad-hoc audits and reports.


Vigil agents will quickly produce access control activity reports for cardholders, to show when they used your facility’s doors during a specified time period.

Crisis Assist.


Vigil's Crisis Assist is an add-on service for companies seeking an outsourced security operations team with its own operations center. Our 24x7 Vigil Support Agents can actively respond to monitored incidents, coordinating with you and your facility managers according to your SOPs. Vigil staff can also remotely attend security meetings with your HR and Operations teams, ensuring that your security systems continue to support your business's growth and security requirements.

Vigil Managed Services is Trusted by


Vigil Managed Services pricing is based on:

The number of facilities connected to Vigil. 

The number of cameras. 

The expected frequency of video evidence requests. 

The number of cardholders, if you are using Genetec for access control.

We provide the resources and reliability of a traditional in-house security team, at a fraction of the cost.

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